Benchmark, contact center solutions, First call resolution and Time management

What Is Call Center Reporting & How Does It Work?

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center

Call Center Contact Center Abandon rate Average Handle Time

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

The following formula is used to get the AHT (Average Handle Time): the duration of the exchange itself (AHT), the duration of the caller’s wait (MEA), and the duration of the file’s post-call processing (ACW). Why is benchmarking important? Check our guide on what KPIs to follow if you want to have excellent customer service.

Contact Center

Contact Center Interactive Voice Response Management Gamification

Customer Contact Central

What Is Call Center Reporting & How Does It Work?

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

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