Benchmark Chatbots Multichannel Technical Support 
Inbenta
MAY 7, 2021
By comparing your average to benchmark times in your industry, you know where you’re starting from. Omnichannel and multichannel strategies offer plenty of opportunity for learning about customers. Chatbots and IVR systems are better at understanding the meaning of queries and communicating with customers in natural-sounding language.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017.
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