Benchmark Caller satisfaction Surveys Technology 
NobelBiz
FEBRUARY 7, 2022
The caller can select the best option for him by using the telephone keypad or by speaking. In broader terms, customers can interact with their favorite brands using this technology. Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works.
Callminer
OCTOBER 11, 2018
FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.
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