Fonolo

AUGUST 24, 2017

Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced. Understanding Industry Benchmarks. Plus So Much More!

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

NobelBiz

FEBRUARY 7, 2022

And we will also discuss 10 tactics to improve Customer Experience through IVR messaging. Why does IVR messaging enhance customer experience? Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works. How can NobelBiz help?

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Educating on self-service results in a better customer experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561