Vonage

APRIL 17, 2018

What’s more, every minute that runs over this benchmark significantly increases the chances of them hanging up and taking their custom elsewhere. Despite this, only 36% of those surveyed said their contact centre offers self-service options through IVR. Contact centres often field high volumes of calls for relatively few scenarios.

Interactive Voice Response 48

Interactive Voice Response Self service Call Logging CRM 48

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. Feedback on JustCall from Real-World Users.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54