NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. Check out our podcast episode on “ Call Center Empathy Training – How to Do It Right “.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. I believe this because actually connecting with the person you are calling is where the whole call flow starts.

Call Center 561

Call Center Metrics Contact Center Wait times 561

JustCall

APRIL 18, 2023

JustCall IQ is a key proposition of JustCall, enabling call centers with AI capabilities that fuel their sales metrics and set newer benchmarks. For the basic plan, you do not have to open your wallet except for local or international outbound calls. Navigate your pitch accordingly to address what the prospect wants and needs.

call center software 52

call center software Call Center call center solutions Enterprise 52