Serenova

MAY 29, 2020

Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. You’ll improve customer experience metrics like average handle time and first call resolution. Calibrate regularly. Ask evaluators to review the same call and compare for better data and success.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Crisis presents the uncommon opportunity to deliver customer interactions that build unshakable loyalty. You’ll improve customer experience metrics like average handle time and first call resolution. Calibrate regularly. Ask evaluators to review the same call and compare for better data and success.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Scott Nazareth.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334