Benchmark, Calibration, Consulting and Quality management

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RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

COPC

SEPTEMBER 30, 2022

Management at all levels can receive actionable real-time data and immediately uncover the root causes of performance issues. helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. As a leader in the contact center industry, COPC Inc. About COPC Inc.

Calibration

Calibration Best practices Quality management Benchmark

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment

COPC

AUGUST 16, 2022

A quality form that captures what matters most to your customers brings you closer to aligning QA scores and CSAT results. TURN YOUR QUALITY ASSURANCE PROGRAM INTO A TRUSTED SOURCE FOR CUSTOMER INSIGHTS WITH COPC® BEST PRACTICES FOR QUALITY MANAGEMENT TRAINING. Measure Three Quality Metrics vs. One Overall Score.

Calibration

Calibration Metrics Benchmark Surveys

Customer Contact Central

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment

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