Benchmark Calibration Cloud contact contact center solutions 
Serenova
MAY 29, 2020
The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
Serenova
MAY 29, 2020
In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Calibrate regularly. Technology for Cloud Contact Center Best Practices.
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