Benchmark Calibration Chatbots Service level 
Serenova
MAY 29, 2020
Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. With every service channel you open, you’re offering more convenience. But people expect all channels to reflect your best service levels and efficiency.
Serenova
MAY 29, 2020
Performance Management for setting personal targets, benchmarks and achievements for each agent to deliver positive customer interactions. Calibrate regularly. With every service channel you open, you’re offering more convenience. But people expect all channels to reflect your best service levels and efficiency.
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