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Evaluate Agent Performance like a Pro with this Contact Center Score Card 

Fonolo

DECEMBER 9, 2021

All contact center managers know that the job entails so much more than just scheduling a team and watching them work. Managers act as the team’s support system, training resource, knowledge bank, and biggest motivator. First call resolution (FCR). Schedule adherence. . Call quality. .

Contact Center 81
Contact Center Schedule adherence Abandon rate Average Handle Time 81
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