Top Priorities in Customer-Centric Contact Centers
RapportBoost
DECEMBER 10, 2018
100, they really like used canned messaging, not so much necessarily in their everyday communications, sort of to rely on them heavily, but they really use them to help agents break the ice and get more insurance to having access to a bank of really reliable and ready to respond pieces of information. So, like one of our clients in Comm.
40 
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