Top Priorities in Customer-Centric Contact Centers
RapportBoost
DECEMBER 10, 2018
From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Tony: Absolutely.
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