Remove Banking Remove Enterprise Remove Journey mapping Remove Virtual Agent
article thumbnail

Building an Intelligent IVR for More Predictive, Contextual, and Conversational CX

UJET

We’ve got tele-medicine, tele-banking, tele-justice, tele-schooling, and tele-commuting. Conversational AI & Virtual Agents. For example,Virtual Agent- “How can I help you?” For example,Virtual Agent- “How can I help you?”Customer- The list goes on.

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

Sheila McGee-Smith , an enterprise communications industry analyst. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. These are the two most significant emerging modalities in enterprise communications. @Kate Leggett , VP and Principal Analyst at Forrester. Dave Michaels. Teresa Cottam.