Banking Customer effort Employee engagement Exercises 
ProProfs Blog
JUNE 26, 2019
To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Effort Score. Customer Effort Score. Use these sample employee survey questions as a base for your employee survey questions.
Lumoa
APRIL 24, 2018
As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. I would NEVER rely on NPS as the only measurement of customer perception." Sue Duris Customer Experience and Digital Marketing Consultant.
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