VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

OCTOBER 24, 2017

From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. At one time, self-service meant forcing customers to perform tasks on their own without the information and support they needed.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

VocalCom

JUNE 25, 2018

While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot implementation. For example, if a customer contacts his bank for support, a question about a recent check deposit may require a different agent than an order for a new checkbook.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48