Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

OCTOBER 24, 2017

From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. At one time, self-service meant forcing customers to perform tasks on their own without the information and support they needed.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

VocalCom

JUNE 25, 2018

While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot implementation. For example, if a customer contacts his bank for support, a question about a recent check deposit may require a different agent than an order for a new checkbook.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

VocalCom

JUNE 17, 2019

For example, many customers use them to make reservations, pay bills, and look up information such as bank account balances. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Chatbots 48

Chatbots Contact center software Self service Banking 48

VocalCom

APRIL 1, 2019

For example, a customer may obtain information about a bank balance or delivery, or he may be connected to an agent who can assist him with a complex service situation. Faster service with visual IVR. Some systems may feature visual IVR , which allows customers to tap their way through menus.

Interactive Voice Response 48

Interactive Voice Response Customer Service Contact center software Self service 48

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48