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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact

Cloud contact Self service Contact Center Virtual Agent

How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! So what is the trick to overcoming a sales slump ? How do you address this as a leader?

Average Handle Time

Average Handle Time Contact Center Interactive Voice Response Management

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

How To Manage The Average Handling Time (AHT) For Contact Centers?

Webinars

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