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25 Call Center Technology Trends to Watch in 2021

Callminer

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. Omnichannel analytics will be used to unify and improve CX.

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What is a call center?

Global Response

Check the website of the call center for reviews, case studies, white pages, general history or other details that will give you insight into the history and experience of the call center. What services does this call center offer? Is this call center solution scalable?