Three Ways Call Centers Can Reduce Average Wait Time
JustCall
MAY 14, 2024
Training gaps First call resolution (FCR) and average handling time (AHT) can be reliable indicators of training gaps. Conversational bots AI-powered conversational bots can be of two types: support chatbots built into IVR systems and chatbots accessible across customer touch points (website, WhatsApp, social media, mobile app).
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