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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

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Nearshore Spotlight: Colombia

Outsource Consultants

Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses.