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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

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Nearshore Spotlight: Colombia

Outsource Consultants

Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations. But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses. Conclusion.