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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

From handling client calls to promoting sales and generating business leads, the call center has many uses. If your business is service or product-oriented, you need a call center to handle your sales or customer support. Industries such as banking and finance ought to have their in-house call centers for maximum information security.

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CSAT vs. NPS: Understanding Customer Success Metrics

Solvvy

In competitive markets, like software, banking, financial, and consumer services, people have various options for where to do business. When you compare the costs of marketing, sales, and onboarding to the costs of providing service and support to existing customers, you’ll find focusing on retention makes good financial sense.

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