Banking Big data Self service Technical Support 
Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.
Fonolo
SEPTEMBER 11, 2018
More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e.
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TechSee
FEBRUARY 12, 2018
Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. An increasing number of customers are demanding self-service options.
TechSee
FEBRUARY 12, 2018
Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. AR has been especially beneficial in the technical suppor t domain. An increasing number of customers are demanding self-service options.
Taylor Reach Group
MAY 30, 2017
Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . . More than two decades ago when IVR self-service first became a mainstream solution, we first gained the ability to complete a transaction without human involvement.
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