Banking Big data Contact Center Technical Support 
Taylor Reach Group
MAY 30, 2017
It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry. In this post, I want to focus on trends that are already starting to ‘bite’ in Call and Contact Centers. . . .
Fonolo
SEPTEMBER 11, 2018
Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers. Plus so Much More!
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Fonolo
SEPTEMBER 11, 2018
Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers. Plus so Much More!
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
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