Banking Benchmark eBook industry standards 
PeopleMetrics
APRIL 12, 2017
It has driven innovation in banking, and it has tranformed how businesses can ask for, and act on, customer feedback. Taking individual action on customer feedback is the final discipline growth banks are adopting ahead of non-growth banks. The measure is used by others in your industry. Technology has created a new age.
SharpenCX
MARCH 24, 2020
Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. Industry Standards: How do you Stack Up Against Your Peers?
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