What Metrics Matter Most For An Inbound Call Center?
Quality Contact Solutions
DECEMBER 31, 1969
There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). Throughout her career, Kelli has worked on both inbound and outbound B2B and B2C programs. First call resolution percentages will be determined based on the type of service being provided.
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