PeopleMetrics

DECEMBER 19, 2014

Here are some other examples of triggered data collection: One of our clients—a wireless provider—invites feedback from customers after meaningful interactions, such as visits to a retail store or calls into the contact center. That leads to learning why customers choose to promote brands, and what is interfering with positive experiences?

B2B 83

B2B Feedback Wireless Surveys 83

Hero Digital

AUGUST 5, 2019

With an unconventional approach, your B2B marketing can be as attention-grabbing as B2C brands often are. Viewers could accept a meeting invitation with Bottomline (Sales) directly from the interactive video, which was shipped with prepaid wireless to report engagement metrics back to marketing teams at Hero and Bottomline.

B2B 42

B2B Marketing Best practices Wireless 42

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. According to Forrester , “RTIM aligns outbound marketing campaigns with inbound, customer-initiated interactions to ensure relevance.”

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Beyond Philosophy

SEPTEMBER 13, 2016

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Be authentic, transparent, and honest. Seek to leverage and influence, not control.

B2C 341

B2C B2B Wireless Customer centricity 341

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. Why should the customer have to call you back? Just fix it right the first time.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. Why should the customer have to call you back? Just fix it right the first time.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

JustCall

APRIL 13, 2020

Home wireless networks may not be safe from hacking threats. ” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling. Remote sales employees have access to company sources and relevant data without any security threats with business VPN.

Sales 98

Sales CRM Analytics Chatbots 98

Tethr

DECEMBER 7, 2020

For several of the companies in our study, looking at just repeat contacts that occur within a seven-day window, a conservative estimate would suggest a more than $3 million cost-savings opportunity (assuming $8 per contact which is about average for B2C companies).

Coaching 72

Coaching Banking Customer effort Wireless 72

RichCall

SEPTEMBER 13, 2017

With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

TeamSupport

OCTOBER 26, 2018

With this said, let’s look at how these specific needs apply to a different type of software – help desk software – so you can determine whether a B2C or B2B software better fits your goals and objectives…. Solutions built primarily for B2C teams will place all their focus on each contact and moving their issue towards resolution.

B2C 40

B2C B2B Wireless Finance 40