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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

According to the survey conducted by AT&T, well-known telecommunication companies, the most callers hang up after an average of 1 minute and 55 seconds of being on hold. Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. Outbound Calls per Day.