Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

aircall

JUNE 9, 2021

With the rise of social media channels as a B2C channel (consumers are most likely to post on social media after interacting with a company), customers expect that they can reach your support teams through your social media accounts. Analyze Customer Feedback. Social Media. By responding to them, you make them feel heard and valued.

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Horizon CX

DECEMBER 27, 2019

It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. 85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients. 15% targeted solely B2C clients. Summary of Key Learnings. Length of Time Using NPS.

B2B 52

B2B Surveys B2C Metrics 52