No going back for retailers: why a pre-pandemic customer experience is no longer enough
Infinity
DECEMBER 16, 2021
A recent UK 2021 report on the state of the customer experience revealed that as many as 30% of UK B2C companies are still not back to pre-pandemic CX levels. And yet, ‘We’re experiencing higher than normal call volumes’ and ‘Your call is important to us’ are two phrases that consumers are all too familiar with. Key Takeaways.
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