B2C Customer emotions Finance SaaS 
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
JivoChat
APRIL 28, 2021
Cons: It’s not always possible to read customer emotions. When to use this type of customer service: Both public and private organizations can benefit from live chat. Some customers may prefer to speak with a person. When to use this type of customer service: Both B2B and B2C companies can use chatbots to great effect.
Expert insights. Personalized for you.
178 
Let's personalize your content