B2C Cloud contact Customer centricity Customer Service 
Fonolo
JUNE 5, 2019
Big question: How should text-based communication work alongside voice for customer service? Is Chat Eating into Phone-Based Customer Service? ”. Recent Acquisitions Put Focus on Messaging for Customer Service. developed an expertise in managing WhatsApp B2C deployments.
Upstream Works
SEPTEMBER 15, 2021
Omnichannel provides businesses with unprecedented capabilities to become truly customer-centric, finally putting agents on a level playing field with customers. Learn more about Upstream Works omnichannel contact center solutions on the platform of your choice here. Here are three building blocks to help you get started.
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