B2C, Calibration, Document and Metrics - Customer Contact Central

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Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

Quality Contact Solutions

MAY 4, 2021

Customer Profile – Provide documentation on the profile of your customer base. Consider metrics such as average speed of answer, abandon rate, utilization, talk times, first call resolution, etc. It is also worth noting that it’s best to compare the formulas that make up each metric. Why do they call?

outsourcing

outsourcing Call Center Calibration Abandon rate

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

delighted

MARCH 24, 2020

As companies worldwide turn their growth mindsets towards retention, now is the time to revamp outdated processes and documentation that have slipped by the wayside. Take a break from metrics. Don’t be tempted to gather metrics for the sake of historic continuity, only to have to explain the variance during this time later on.

Customer retention

Customer retention Customer Experience Real estate Feedback

Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

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