Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
A well-calibrated IVR system is the cornerstone for intelligent contact center automation. In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer. RELATED ARTICLE What is IVR?
Let's personalize your content