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Call Center optimization: Tools and best practices to increase performance

NobelBiz

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer. RELATED ARTICLE What is IVR?

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.