Remove B2C Remove Calibration Remove Call flow Remove Interactive Voice Response
article thumbnail

Call Center optimization: Tools and best practices to increase performance

NobelBiz

This enables agents to provide personalized and efficient service by having immediate access to a customer’s history, preferences, and prior interactions. One of the primary advantages of CRM integration with contact center technology is call flow management. RELATED ARTICLE What is IVR?

article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent.