B2C Benchmark Customer Support Gamification 
Nicereply
APRIL 7, 2020
Additionally, you can, of course, edit the survey content so that you can ask the right questions about your customer service. Lastly, Nicereply allows you to measure CSAT, CES, and NPS which are essential metrics to monitor in customer support. Reinventing B2C feedback forms. Prevent churn with real-time feedback.
Vistio
APRIL 2, 2022
And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And the regions that they’re going to be servicing for customer support are similar.
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