The Northridge Group
JUNE 2, 2023
Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. The stakes are usually higher with B2B customers. These B2B customers know what they paid last year versus what they’re paying this year. Tips for Improving B2B CX 1.
The Northridge Group
MAY 2, 2023
COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why? Both B2B and B2C contact centers handle a full range of simple and complex issues, so I anticipate that contact center interactions for both customer types will benefit equally from GPT-4.
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