Average Handle Time Personalization Schedule adherence Time management 
Serenova
AUGUST 25, 2020
Regardless of role or department, maximizing productivity and impact begins with ensuring the right people are working on the right tasks at the right time, based on the priorities of the business. Supports schedule compliance. Schedule adherence assesses how closely a contact center agent follows their scheduled activities.
Playvox
JUNE 22, 2023
Whether your call center is made up of in-person, fully remote, or hybrid agents, in general, happy customer service agents and great employee experiences (EX) yield satisfied customers and great CX. For synchronous contacts, this includes hold times, transfers, and after-call work.
Taylor Reach Group
AUGUST 23, 2017
Without Agents, we have no ability to provide live and personalized service to our customers. Available time. Busy/Not ready time. Talk time. Warp time. Hold time. Schedule Adherence. Average talk time. Average hold time. Average handle time.
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