Global Response
FEBRUARY 13, 2022
What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business.
Hodusoft
DECEMBER 28, 2022
Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end. It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM).
Netomi
NOVEMBER 8, 2021
Modern help desk platforms have rich data and reporting so you can track response time, average handle time, first response rate and other key customer service KPIs. . Easy to use and “practical,” HappyFox provides multi-channel support for customer requests coming from email, web, phone and social media.
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