NobelBiz
SEPTEMBER 12, 2023
Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.
NobelBiz
JUNE 5, 2023
It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. However, it can take a toll on the morale of the call center staff.
Dialer 360
AUGUST 15, 2018
Your agent power with call queue meeting their strict average handling time targets. When sound like your call center, it may be time to change your focus? It will let your supervisors that worry about average handling time. Teach Your Team on How to Handle an Escalating Situation.
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