Average Handle Time Marketing Multi-channel support Multichannel 
Global Response
FEBRUARY 13, 2022
What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business.
Netomi
NOVEMBER 8, 2021
Modern help desk platforms have rich data and reporting so you can track response time, average handle time, first response rate and other key customer service KPIs. . Social media has emerged as a core support channel in recent years. Sprinklr scales across 35+ digital channels.
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