6 Customer Service Goals That Matter Most in 2023
Global Response
JANUARY 23, 2023
Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” When setting a goal around response time, you may want to track metrics such as: average response time (ART) first response time (FRT), average handle time (AHT), or average time in queue.
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