Important Forecasting Considerations for Inbound Contact Solutions
Quality Contact Solutions
DECEMBER 31, 1969
Average Handle Time. Service Levels. Occupancy Levels. The key metrics to focus on will be call volume and average handle time. Look at these metrics by day, week, month and definitely time of day. Call volume. Absenteeism. Data is King! This will get you about 80% there.
58 
Let's personalize your content