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Inbound telemarketing supervisor profile

Quality Contact Solutions

Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. The most challenging aspect of handling incoming calls is that you never know what the next call will require. What makes Melissa a great inbound telemarketing supervisor? Well… not really.

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Important Forecasting Considerations for Inbound Contact Solutions

Quality Contact Solutions

Average Handle Time. The key metrics to focus on will be call volume and average handle time. Look at these metrics by day, week, month and definitely time of day. If possible, instead of just looking at the last couple of months, look at the same time period over the last several years.