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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.

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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.

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5 Applications to Boost Contact Center Performance in a Tough Economy

DMG Consulting

Gamification. Applying gaming techniques to more fully engage and coach agents can enhance CX and the employee experience (EX) while improving quality and increasing productivity. Implementation time frames vary from a couple of weeks to two months; however, these solutions improve through usage and learning.