Average Handle Time CRM Gamification Virtual Agent 
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
DMG Consulting
MARCH 10, 2023
This app is used to create and post a summary of each customer conversation to a CRM solution, eliminating the need for agents to spend time on this important but time-consuming step. Gamification. After-contact wrap-up and summarization.
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