UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

DMG Consulting

MARCH 10, 2023

Gamification. Applying gaming techniques to more fully engage and coach agents can enhance CX and the employee experience (EX) while improving quality and increasing productivity. Implementation time frames vary from a couple of weeks to two months; however, these solutions improve through usage and learning.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48