Average Handle Time Gamification Quality management Time management 
Monet Software
APRIL 24, 2020
And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades.
Playvox
JUNE 22, 2023
Availability Rate This is the proportion of time an agent is actively ready to work with customers but not engaged directly with a customer, sometimes referred to as idle time or available time. For synchronous contacts, this includes hold times, transfers, and after-call work.
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