Average Handle Time Gamification Morale Multichannel 
NobelBiz
JUNE 5, 2023
Here are five valuable metrics we recommend you follow to reach your business goals: Connection rate Calls per Agent Conversion Rate First Call Close (FCC) Average Handle Time (AHT) 7. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.
NobelBiz
AUGUST 28, 2023
High turnover not only affects the contact center performance but also dampens team morale. Navigating the multichannel maze is a classic contact center challenge. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center.
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